BruEcom Buyer Protection
Shop and Buy – with Confidence
Receive the item you ordered, or your money is back.
We fundamentally believe you will be excited with the products you purchased from BruEcom. We understand, that sometimes a product may not be what you expected it to be. In that case, we invite you to review the following guidelines and policies related to order cancellation and return & refund.
Cancel an Order
You can cancel your order or item that hasn’t entered the shipping process.
Return an Item
BruEcom makes it an easy process
In the unlikely event that you want to return an item, please check our return and refund policy, then just follow the easy steps below.
Contact Us
Reach out to us via Contact us and provide us your:
(1) username (2) order number (3) reasons.
Return the Item
Bring the item (along with the original packaging) to our office during our working hours.
Working hours
Mon - Thur: 9 - 5pm
Fri: 9 - 12 | 2 - 5pm
Sat: 9 - 12pm
Sun: Closed
Receive Your Refund
Funds get credited back to your Debit / Credit card or BruEcom E-wallet
Working hours
Mon - Thur: 9 - 5pm
Fri: 9 - 12 | 2 - 5pm
Sat: 9 - 12pm
Sun: Closed
