BruEcom Buyer Protection

Shop and Buy – with Confidence
Receive the item you ordered, or your money is back.

We fundamentally believe you will be excited with the products you purchased from BruEcom. We understand, that sometimes a product may not be what you expected it to be. In that case, we invite you to review the following guidelines and policies related to order cancellation and return & refund.

Cancel an Order

You can cancel your order or item that hasn’t entered the shipping process.

Return an Item

BruEcom makes it an easy process

In the unlikely event that you want to return an item, 

please check our return and refund policy, then just follow the easy steps below. 

Contact Us

Contact us and provide us your:
(1) username (2) order number (3) reasons.

Return the Item

Bring the item (along with the original packaging) to our office during our working hours.

Receive Your Refund

Funds get credited back to your Debit / Credit card, Bank Account, or
BruEcom E-Wallet.

Working hours

Mon - Thur: 9 - 5pm

Fri: 9 - 12 | 2 - 5pm

Sat: 9 - 12pm

Sun: Closed