FREQUENTLY ASKED QUESTIONS

BruEcom always ensures customers are able to make an informed decision,
Get your questions answered here today.

Order and Shopping

You can order easily on our website:
1) Simply look for the product you want
2) Add it to the cart
3) ‘Check out’ using the available payment methods and fill in the necessary information. 

*You will receive a confirmation email when your order has been processed.

For pre-order item, It typically ranges from 4 – 5 weeks.

Yes, it saves your time and enables easier payment process, and all the information about your order will be accessible for you all the time.

Products and Services

Currently, our product range is mainly on Home and Living.

*We have an ever-expanding product choices and categories – with new products coming every week (updated twice a week).

Unfortunately not all of our listed products are in stock. For your convenience, the updated stock status (In stock/pre-order/out of stock) is shown on every product pages.

Fees and Pricing

We source our listed products directly from the world’s manufacturing hubs include China. and we are dedicated to providing the best possibly services to you with efficient and effective operation management.

No, the pricing on the checkout page is the FINAL price that you need to pay.

*It will include the products’ price, tax, shipping fee and any other charges.

Depending on the types of products, fees include tax, shipping, and delivery fees.

* Delivery service is optional.

Depending on the size/weight of the products, the shipping amount will be calculated accordingly and finalized on the ‘CHECKOUT’ page.

Depending on the types of products, it will be charged according to the “Brunei Tariff and Trade Classification 2017” by Ministry of Finance (MOF), which typically falls between 0% to 5%.

*the tax amount is shown and finalized on the ‘CHECKOUT’ page.

Payment 

There is no minimum spend.

At the moment, BruEcom only accepts Credit/Debit card (Mastercard/VISA/AMEX) and BruEcom Wallet.

Go to your ‘CART’ at the top right corner of the page and ‘CHECKOUT’ your orders, then key in the necessary information including your billing address and CVV code.

* Our transactions are secured by Secured Socket Layer (SSL) and powered by highly secured Payment Gateway.
* Your information will not be shared.

Go to your ‘CART’ at the top right corner of the page and ‘CHECKOUT’ your order, then select ‘BruEcom E-Wallet’ as your payment option on the CHECKOUT page.

Return and Refund / Buyer Protection

BruEcom Buyer Protection allows you to shop and buy with confidence, it ensures you to get the item you ordered or have your money back.

It covers you if the item you ordered: (1) did not arrived; (2) is damaged or; (3) is not as described.

*For more information on order cancellation, return and refund, please visit our Return and Refund page.

My Account

Simply go to the top right corner of the page and click on ‘Register’, then fill in the information needed.

Log in to your account, and go to the top right corner of the page and press on ‘My Account’, then go to the relevant sections and change your details accordingly.

Our website is secured with Secure Sockets Layer (SSL), it means the information you entered is encrypted and secured. Also, its running on a highly secured and constantly updated web server.

*We treat our customer privacy seriously, please visit our Privacy Policy page for more information.