FREQUENTLY ASKED QUESTIONS
BruEcom always ensures customers are able to make an informed decision,
Get your questions answered here today.
Order and Shopping
You can order easily on our website:
1) Look for the product you want
2) Add it to the cart
3) ‘Check out’ using the available payment methods and fill in the necessary information.
4) Pay using ‘Bank Transfer’
*You will receive a confirmation email when your order has been processed.
For pre-order item, It typically ranges from 4 – 5 weeks.
For in-stock item, ranges from same-day pick up to 3 working days.
Yes, it saves your time and enables easier payment process, and all the information about your order will be accessible for you all the time.
Products and Services
Currently, our product range is mainly on the showcased product categories on the header of the page.
Unfortunately not all of our listed products are in stock.
For your convenience, the updated stock status (In stock/pre-order/out of stock) is shown on every product pages.
Fees and Pricing
No, the pricing on the checkout page is the FINAL price that you need to pay.
*It will include the products’ price and delivery charges.
Depending on the types of products, fees include delivery fees.
* Delivery service is optional.
Payment
There is no minimum spend.
At the moment, BruEcom only accepts Bank Transfer (BIBD/BAIDURI) and BruEcom eWallet.
Go to your ‘CART’ at the top right corner of the page and ‘CHECKOUT’ your order, then select ‘BruEcom E-Wallet’ as your payment option on the CHECKOUT page.
Return and Refund / Buyer Protection
BruEcom Buyer Protection allows you to shop and buy with confidence, it ensures you to get the item you ordered or have your money back.
It covers you if the item you ordered: (1) did not arrived; (2) is damaged or; (3) is not as described.
*For more information on order cancellation, return and refund, please visit our Return and Refund page.
My Account
On Desktop: Simply go to the top right corner of the page and click on ‘Register’, then fill in the information needed.
On Mobile: Go to the bottom right corner of the page and press on My Account -> Register.
Log in to your account, and go to the top right corner of the page and press on ‘My Account’ -> Profile, then change your details accordingly.
Mobile: Go to the bottom right corner of the page and press on My Account -> Profile.
Our website is secured with Secure Sockets Layer (SSL), it means the information you entered is encrypted and secured. Also, its running on a highly secured and constantly updated web server.
*We treat our customer privacy seriously, please visit our Privacy Policy page for more information.