CANCELLATION POLICY

Cancelling an order must be done through Whatsapp or Contact us with a BruEcom Customer Service Representative.

Cancelling an order before the product has shipped

BruEcom allows buyers to cancel their orders in the following circumstances:

    • A buyer contacted us through Whatsapp or Contact us and;
    • Items ordered hasn’t entered the shipping process

Cancelling an order after the product has shipped

BruEcom does not allow orders to be cancelled after the item has entered the shipping process.

Cancellation and fees

BruEcom allows buyers to cancel their orders in the following circumstances:

    • A buyer contacted us through Whatsapp or Contact us and;
    • An item does not arrived and takes longer than our guarantee period of 55 days

We do not charge any cancellation fee on orders closed in such circumstances.

Abusive buyer behavior

Prohibited activity includes, but is not limited to:

  • A buyer claiming an item was not received when there is proof of delivery to the buyer’s address
  • A buyer repeatedly cancel orders for unknown reasons

For more information, refer to our Terms and Conditions. BruEcom reserves the right to indefinitely suspend the buyer’s coverage under the BruEcom Buyer Protection.

Questions

If you have any questions concerning our Cancellation Policy, please feel free to contact us through Whatsapp or Contact us.